Customer care
How to prepare your account, what the cashier offers in New Zealand, where to find support and how to install the web app.
I. Verification, step by step
Open your profile and head to Verification. Three upload fields wait there: identity, address and payment. Upload a clear photo or scan for each.
The casino reviews uploads and withdrawal requests. It may ask for more details, and you can send these to support at any time. Using the same name on every document speeds the review.
II. The documents
Identity
A passport, ID card, driver licence or another official document in their place.
Address
A utility bill, phone bill or bank statement showing your full name and address.
Payment
A screenshot or photo from online banking, a statement or your Skrill page that shows the deposit.
JPG, PNG or PDF, up to 10 MB per file.
III. Deposits
Open the cashier from the Deposit button. The methods available to you are listed with their minimums. In our check these included crypto (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from the equivalent of NZ$35.
Enter your bonus code before you pay if you want a bonus. After the payment it is too late to add one.
IV. Withdrawals
Choose the Withdraw tab in the cashier, then a method and an amount. Wagering on any active bonus has to be finished first. Every winnings request is checked before it is paid, and the casino may ask you to confirm your identity and payment details.
Bonus winnings are capped according to the bonus information, so read the caps for the offer you used.
V. Installing the app
Slotornado is a web app, so there is nothing to download from a store. Follow the steps below for your phone.
Android
1Open the site in Chrome and tap the three-dot menu.
2Select "Add to Home screen".
3Tap "Install".
iPhone (iOS)
1Open the site in Safari and tap the three dots in the address bar.
2Tap Share.
3Find "Add to Home Screen".
4Tap Add in the top right.
VI. Contacting support
Live chat is in the corner of every casino page. You can also write to support@slotornado.com. Include your player ID and a short description, and attach screenshots when they help.