Support centre
The practical side: preparing your account, what banking is offered in Australia, where support is found and how to put the web app on a phone.
I. Verification, step by step
Open your profile and go to Verification. Three upload fields are waiting: identity, address and payment. Add a clear photo or scan to each.
The casino reviews both the uploads and your withdrawal requests. It can ask for more, and you can send further details to support whenever you like. The same name on every document speeds things up.
II. The documents
Identity
Passport, ID card, driver licence or another official document in their place.
Address
A utility bill, phone bill or bank statement showing your full name and address.
Payment
A screenshot or photo from online banking, a statement or your Skrill page showing the deposit.
JPG, PNG or PDF, up to 10 MB a file.
III. Putting money in
Open the cashier with the Deposit button. The methods open to you are listed with their minimums. When we checked they included crypto (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from roughly A$30.
Enter the bonus code before you pay if you want a bonus. After payment it can't be added.
IV. Taking money out
Pick the Withdraw tab in the cashier, then a method and an amount. Wagering on any active bonus has to be finished first. Every request for winnings is checked before payment, and the casino may ask you to confirm your identity and payment details.
Bonus winnings are capped under the fine print, so read the caps for the offer you used.
V. Installing the app
Slotornado is a web app, so there is nothing to fetch from a store. Follow the steps below for your phone.
Android
1Open the site in Chrome and tap the three-dot menu.
2Pick "Add to Home screen".
3Hit "Install" to confirm.
iPhone (iOS)
1Open the site in Safari and tap the three dots in the address bar.
2Tap Share.
3Scroll down to "Add to Home Screen".
4Tap Add, top right.
VI. Reaching support
Live chat sits in the corner of every casino page, and you can also write to support@slotornado.com. Include your player ID and a short description, and attach screenshots if they help.