Assistance
The practical side: how to prepare your account, what the cashier offers in Canada, where support is found and how the web app reaches a phone.
I. Verification, stage by stage
Open your profile and go to Verification, where three upload fields are waiting: identity, address and payment. Put a clear photograph or scan in each.
The casino examines both the uploads and the withdrawal requests. It may ask for further details, which can be sent to support at any time. The same name on every document hastens the process.
II. The documents
Identity
Passport, ID card, driver's licence or another official document in their place.
Address
Utility bill, phone bill or bank statement showing your full name and address.
Payment
A screenshot or photo from online banking, a statement or your Skrill page showing the deposit.
JPG, PNG or PDF, up to 10 MB a file.
III. Paying in
Press Deposit to reach the cashier. The methods open to you are shown with their minimums; at the time of our check these were cryptocurrencies (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from the equivalent of C$30.
Enter a bonus code before paying if you want the bonus; later is too late.
IV. Paying out
Choose the Withdraw tab in the cashier, then a method and an amount. Any wagering on an active bonus must be completed first. Each request for winnings is checked before payment, and the casino may ask you to confirm your identity and payment details.
Bonus winnings are capped under the conditions, so read the caps for the offer you used.
V. Installing the app
Because Slotornado is a web app, there is nothing to obtain from a store. The steps below show how to add it to your phone.
Android
1Open the site in Chrome, then the three-dot menu.
2Choose "Add to Home screen".
3Confirm with "Install".
iOS
1Open the site in Safari, then the three dots in the address bar.
2Tap Share.
3Scroll to "Add to Home Screen".
4Tap Add at the top right.
VI. Reaching support
Live chat is found in the corner of every casino page. You may also write to support@slotornado.com. Give your player ID and a short description, and attach screenshots if they help.