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Slotornado / Assistance

Assistance

The practical side: how to prepare your account, what the cashier offers in Canada, where support is found and how the web app reaches a phone.

I. Verification, stage by stage

Open your profile and go to Verification, where three upload fields are waiting: identity, address and payment. Put a clear photograph or scan in each.

The casino examines both the uploads and the withdrawal requests. It may ask for further details, which can be sent to support at any time. The same name on every document hastens the process.

II. The documents

01

Identity

Passport, ID card, driver's licence or another official document in their place.

02

Address

Utility bill, phone bill or bank statement showing your full name and address.

03

Payment

A screenshot or photo from online banking, a statement or your Skrill page showing the deposit.

JPG, PNG or PDF, up to 10 MB a file.

III. Paying in

Press Deposit to reach the cashier. The methods open to you are shown with their minimums; at the time of our check these were cryptocurrencies (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from the equivalent of C$30.

Enter a bonus code before paying if you want the bonus; later is too late.

IV. Paying out

Choose the Withdraw tab in the cashier, then a method and an amount. Any wagering on an active bonus must be completed first. Each request for winnings is checked before payment, and the casino may ask you to confirm your identity and payment details.

Bonus winnings are capped under the conditions, so read the caps for the offer you used.

V. Installing the app

Because Slotornado is a web app, there is nothing to obtain from a store. The steps below show how to add it to your phone.

Android

1

Open the site in Chrome, then the three-dot menu.

2

Choose "Add to Home screen".

3

Confirm with "Install".

iOS

1

Open the site in Safari, then the three dots in the address bar.

2

Tap Share.

3

Scroll to "Add to Home Screen".

4

Tap Add at the top right.

VI. Reaching support

Live chat is found in the corner of every casino page. You may also write to support@slotornado.com. Give your player ID and a short description, and attach screenshots if they help.

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